UPTOWN PLAY DAY CANCELLATION POLICY
At Uptown Veterinary Hospital, we focus on the quality
of our boarding and Uptown Play Day services. Our kennel
capacity is limited by our desire to give each guest a lot of
individual attention, as well as by physical space.
Please help us achieve this by kindly giving at least 24 hours
notice if you need to cancel your reservation for boarding or
Uptown Play Day. Any reservations canceled after this time or
no shows are charged for their scheduled day at Uptown Play
Day or 50% of their scheduled boarding stay.
Charges will be applied to your credit card on file which is
required to make a reservation for boarding as well as Uptown
A 7-day notice of cancellation is required for boarding during a major
holiday, as well as during our peak summer season (May-September). During these times your credit card will be charged for the entire scheduled stay if you cancel without a 7-day notice.
We encourage you to schedule your boarding reservations as early as
possible. However, we will not reserve spaces for Uptown Play Day
more than one month ahead of time.
We appreciate your support and your business.
The Team at Uptown Play Day and UVH
For emergencies or